staying safe. the wagamama way

we’re open again for dine-in, click + collect and delivery in most locations right across the uk. looking after our teams + guests is our top priority. following the latest government update, all our restaurants will close by 10pm at the latest. last orders for eat-in are 45 minutes before closing and the latest collection slot for click + collect orders is 30 minutes before closing. this is just one of the many changes we’ve introduced to help us stay safe, the wagamama way. find out more below 

back to the benches

we’re beyond excited to welcome guests back to the bench with a fresh new innovation inspired by traditional Japanese architecture. Watch the video to find out more about our shoji safety screens + a few new touches you may notice on your next visit

dine in

top safety steps

face masks are worn at all times by our teams + we're kindly asking guests to do the same throughout their visit, apart from when seated eating or drinking

required nhs test + trace data will be captured via the nhs qr code displayed on entry. we are also required by law to collect our own test + trace information, which we capture via a qr code which can be found on your bench, or alternatively via our new pay on phone feature which helps minimise contact when paying and also doubles up as a means of capturing test + trace information.  you will find a qr code on your placemat for this. at wagamama we take security and privacy very seriously. when you provide your data for test + trace, we will never use it for any other reason

a safety host will greet guests at the door + manage flow in and out of our restaurants

we're seating guests safely apart using our new movable screens

hygiene routines are enhanced with hand sanitiser stations for guests + increased protocols for team members 

our menus are now on placemats making them disposable

health + safety


looking for some more info? follow this link for frequently asked questions on how we're staying safe 

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